Fan Support
Everything you need to know about subscriptions, billing, account access, payments and staying safe on MoreThanFanz.
Subscriptions, Billing & Cancellations
To stop future rebilling or manage a subscription, contact MoreThanFanz or CCBill Consumer Support.
Email: admin@morethanfanz.com
CCBill Consumer Support: support.ccbill.com
Payments are processed securely by CCBill. Card details are not stored by MoreThanFanz.
Payments, Charges & Refunds
- Charges may appear as “CCBill” on bank statements.
- Refund eligibility depends on the content type and circumstances.
- Digital or on-demand content may not be refundable once accessed.
- Repeated chargebacks may result in account suspension.
Account Access & Security
Contact support if you cannot log in, suspect unauthorised access or experience account restrictions.
Email: support@morethanfanz.com
Age Verification & Access
- All fans must be 18+.
- We use a certified age-assurance provider.
- We do not store identity documents.
- Access may be restricted if age verification fails.
Harassment, Abuse & Misuse
Report harassment, threats, unwanted messages, requests for off-platform payments or abusive behaviour immediately.
Reports are reviewed and actioned in line with platform policies and safety procedures.
What We Don’t Support
- Creator content disputes or personal disagreements.
- Refunds for content already accessed.
- Issues handled directly by CCBill as the billing processor.
Contact Fan Support
Need help with your account, payment, subscriptions or a safety concern?